FAQ

VELMORA LIFE — Frequently Asked Questions

1. How can I place an order?
You can place your order through our available shopping channels or by contacting us directly.

2. What payment methods do you accept?
We accept UPI and other payment options available at the time of purchase.

3. How long does delivery take?
Delivery time depends on your location and the courier service. The estimated delivery date will be shared with your order details.

4. Can I cancel my order?
Cancellation is possible only before the order is processed/shipped. Please contact us as soon as possible.

5. Do you accept returns or refunds?
Returns/refunds are available for eligible cases such as receiving a damaged, defective, or incorrect product, subject to our return policy.

6. Is an unboxing video required for a return/refund?
Yes. A complete, continuous unboxing video is compulsory for any damage, defect, wrong-product, return or refund claim.

7. What if I receive a damaged or wrong product?
Please record the unboxing and report the issue to us as soon as possible after receiving the parcel.

8. Are the products exactly as shown in the pictures?
We try our best to display products accurately. Slight differences in colour may occur due to lighting and screen settings.

9. Do you accept bulk or gifting orders?
Yes! 💝 Contact us for bulk orders and gifting requirements.

10. How can I contact VELMORA LIFE?
📱 WhatsApp: 7057060435
📧 Email: lifevelmora@gmail.com
📸 Instagram: @velmoralife.store

We’re always happy to help! ✨