Refund policy

VELMORA LIFE — Return & Refund Policy

We want you to have a smooth and happy shopping experience with VELMORA LIFE. Please read our return & refund policy carefully before placing your order.

1. Eligible Returns

Returns or refunds may be considered if you receive:

* A damaged product
* A defective product
* A wrong or different product from what you ordered

2. Unboxing Video Is Mandatory

For any return or refund claim, a complete, continuous unboxing video is compulsory.

The video should clearly show:

* The sealed parcel before opening
* The shipping label
* The complete opening of the parcel
* The product and the issue clearly

Claims without a valid unboxing video may not be accepted.

3. Reporting an Issue

Please contact us as soon as possible after delivery if you receive a damaged, defective, or incorrect product.

📱 WhatsApp: 7057060435
📧 Email: lifevelmora@gmail.com
📸 Instagram: @velmoralife.store

4. Refunds

Once the returned product and supporting evidence are reviewed, eligible refunds will be processed according to the applicable payment/order terms.

5. Non-Returnable Situations

Returns may not be accepted for:

* Change of mind
* Incorrect size/colour selection by the customer
* Products damaged after delivery due to misuse
* Claims without the required unboxing video

Thank you for choosing VELMORA LIFE. 🤍
Your trust and support mean a lot to our small business.